Allied Vehicles Returns Procedure

These instructions must be followed at all times or there is a risk of the claim/return being rejected.

Returns Procedure for Missing or Damaged Parts

You must report all missing or damaged parts on the day the part was received or meant to be received to:

• david.smith5@alliedvehicles.co.uk
• kieran.oniell@alliedvehicles.co.uk

For damaged parts or WTPN you must send pics of the damage and all labels the same day. Do not re-order the part yourself this will be done when the parts are claimed.

Ford Parts must be reported that day or will be rejected.

Stellantis are tightening up the deadlines to report missing/damaged parts and now only give a window of 2 days to claim parts. Hence the need to report as quickly as possible.

Standard Returns Procedure

You must return any returnable items within 14 days of purchase (although the sooner the better) with all relevant paperwork. All items must be in original packaging and packaging and part must be in a re-saleable condition.

You must send parts back with a returns note with reason for return, part number and invoice number on the returns note.

Stellantis A/R returns must be requested through Service Box unless otherwise agreed.

Please do not hold returns to send back all at once as a bulk batch as this causes backlog problems for the returns team. Please send all returns right away as and when you have them.

There is no handling charge on hub stocked items

A 20% handling charge will apply to non-stocked returnable items that have to be returned to the factory. (we just pass on the handling charge the factory give us). Minimum cost price £30 for factory returns

Non-returnable items – keys, ECUs, electrical and coded items,  unsaleable or opened parts. Please ask if unsure.

If you have any questions regarding our return policy please contact us.